A MESSAGE FROM OUR DIRECTOR
As we all navigate this pandemic, we would like to take this opportunity to say that we are here to support you; our clients and community.
We are committed to being available for our clients during this time, many of whom have unfinished sites or no kitchen to cook in. With the uncertainty of how long the pandemic will last, we believe that we have a duty to adapt our service so that our clients may continue to progress their projects.
Although our studios have temporarily closed, we have continued to offer all of our services whilst following strict practices to ensure the safety of our clients and team. From contact-free deliveries and installations to remote design presentations and safe private appointments.
Our latest guidelines and Covid-19 services are outlined below. Should you have any queries, please contact us on 01344 627567 or firstname.lastname@example.org.
OUR RESPONSE TO COVID-19
To ensure the safety and wellbeing of our clients and team, we have closely followed Government advice and we have taken a number of steps including but not limited to:
- Promoting and facilitating home working for all team members that are able to work from home
- Closing all of our studios
- Covid-19 training for all team members
- Providing PPE equipment, gloves and masks for all team members
- Installation of hand sanitisers at all entry and exit points
- Social distancing of 2 metres minimum for all team members not working remotely
- Regular cleaning and disinfecting of all studios, offices and restrooms
- Installation of perspex protective screens
- Daily temperature monitoring and reporting for all team members, with clear instructions to immediately self-isolate should their temperature rise
- New technologies to offer Virtual Design Presentation
We have also put the following measures in place and we ask for your support in maintaining these to protect you and our team:
- You will be asked if you have displayed any symptoms and we ask that you notify us if you have symptoms prior to any appointment or site visit.
- If you fall into one of the at-risk groups, regrettably we will be unable to meet with you in-person at this time. However, we will assist with remote communication in the best way that we can.
- You will be notified if anyone that has been to your property needs to self isolate.
DESIGNS & PRESENTATIONS
Although our studios are currently closed for walk-in’s, you can still meet with a Designer for a safe, private appointment at a studio, or a Virtual Appointment from the comfort of your home.
We are taking all precautions to ensure a safe environment for you and our team. If you wish to book a studio appointment, we have also put the following measures in place:
- You will have exclusive use of the studio
- Screen guards will be in place to protect you and your Designer
- Your Designer will wear gloves and a face mask, these will also be available for you along with hand sanitiser to use upon entry and exit
- Your Designer will keep a 2 metre distance
- Any samples or furniture that you or your Designer interact with will be disinfected before and after
Although safety is our paramount concern, we are committed to bringing you the same enjoyable, inspiring and professional experience that Extreme is known for.
INSTALLATIONS & DELIVERIES
Our team are devoted to supporting our clients with their deliveries and installations and we have also put the following in place:
- Installers will arrive in individual vans (In some cases the teams live together so will arrive together) to minimise any unnecessary contact.
- Where possible, our installers will erect a Zipwall barrier around their working area to separate themselves
- The delivery will be contact-free, loaded in isolation and unloaded on-site by the installation team
- All vehicles are disinfected each day
- Delivery and installation reports will be shared digitally with you and/or your trades, offering contact-free communication and sign-offs
- Our installers are provided with gloves and protective face masks
To protect our team and to prevent the spread of the virus, we require the following for all site visits. If these conditions cannot be provided, please notify our Client Service team on 01344 883832 prior to your site visit.
- You must notify us if anyone at the address has been in contact with anyone who has been infected with Covid-19
- Our team require one clear access route to the property
- The area that we are working in must be completely ready and clear of any obstructions
- Our team must be able to work in complete isolation for the entire time we are at your property
- Handwashing facilities must be provided on-site
- All door handles and / or access must be cleaned with a disinfectant prior to our arrival
This page will be updated regularly with any changes as we adapt our service to follow the latest Government advice.